Terms of service
Updated September 22, 2026
These Terms and Conditions (the “Terms”), together with our Privacy Policy, govern your relationship with The Jilly Box Inc. (“us”, “we”, “our”) and the jillybox.com website operated by us (the “Website”).
These Terms apply to all visitors, users, and others who access or use the Website. Please read these Terms carefully before using the Website. If you continue to use this Website, you are agreeing to comply with and be legally bound by these Terms.
Our Mobile Message Service Terms and Subscription Box Agreement Terms are located in other sections of this page.
1. Terms of Use Subject to Amendment
These Terms are subject to change without notice. By continuing to use this Website, you agree to be bound by any such changes. Unless explicitly stated otherwise, any new features or functionality that augment or enhance our Website will be subject to these Terms.
2. Ownership of Content
All material on this Website, any related registered domains and subdomains, and any other digital medium owned or operated by us, including, without limitation, the design, layout, videos, audio, text, photographs, graphics, interfaces, computer code, appearance, trademarks, and logos used therein (collectively, the “Protected Material”) are copyrighted works and are owned or licensed by us, unless otherwise specified. In addition, the Protected Material is protected by copyright as a collective work or compilation under the copyright laws of Canada and worldwide copyright laws and treaty provisions. Reproduction of the Protected Material, or any part thereof, is prohibited except with our written consent or in accordance with the law and we (subject to the rights of our licensors and licensees under applicable agreements, understandings, and arrangements) maintain all rights related to the Protected Material.
3. Accuracy of Information
The information contained in this Website is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purposes.
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this Website meet your specific requirements. Any reliance you place on such information is strictly at your own risk. None of the material on the Website is to be taken as advice of any kind.
4. No Representations or Warranties
This Website is made available to you on an “as is” basis. We expressly deny any and all warranties and representations, express or implied, regarding this Website. For greater certainty, we do not represent nor warrant that the use of this Website will satisfy your purposes nor that use of this Website will be uninterrupted or free of inaccuracies.
5. International Use
We make no representation that materials on this site are appropriate or available for use in locations outside Canada. If you access this site from other locations, you agree that you are doing so on your own initiative and that you are wholly responsible for compliance with local laws.
6. Third Party Websites
From time to time this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You agree that we will not be liable in any way, either directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with the use of or reliance on any content, goods or services available through such third parties.
7. Limited Liability
We take no responsibility for, and will not be liable for, any error or inaccuracies in any content or the Website being temporarily unavailable due to technical issues beyond our control. We are not responsible for any loss or damage, including without limitation loss or damage arising from the loss of data, revenue, salary, profits, or reputation in connection with the use of this Website. We reserve the right at any time and from time to time to modify, discontinue, or otherwise make unavailable, temporarily or permanently, the Website, or any part thereof, with or without notice and solely at our discretion. We will not be liable to you or any third party for any loss or damage relating to such modification, discontinuance, or unavailability of the Website. Any claim against us shall be limited to the amount you paid, if any, for use of the Website.
8. Changes to the Services and Fees
In connection with any purchase of services or materials from this Website, we do not make any promise regarding the continuation of any current features or functionality or delivery of any future functionality or features. We have the right to change any of the features on this Website or the services being offered in this Website. We also reserve the right to change any fees and initiate any new fees in connection with the Website or services being offered.
9. Compliance with Intellectual Property Laws
You agree to abide by all laws, including intellectual property laws, when you use the Website. You will be solely responsible for breaching any laws in association with your use of the Website.
10. Termination, Unauthorized Use
In the event that you breach these Terms, we have the right to terminate your access to the Website and to disclose any of your information as necessary. Unauthorized use of this Website may give rise to a claim for damages and/or result in you being held liable for a criminal offence in a court of law. In addition, we reserve the right to terminate your access to our Website for any reason, and to take any other actions that we, in our sole discretion, believe to be in the interest of us or our users as a whole.
11. Indemnity
You agree to indemnify and hold harmless The Jilly Box Inc. and its affiliates, and their respective directors, officers, shareholders, employees, agents, and licensors, from and against all losses, expenses, damages, and costs, including reasonable lawyers' fees, resulting from your acts, omissions, access to or use of this Website, your violation of these Terms, your breach of your representations and warranties hereunder, or your violation, or violation by any other user under your name, of any laws, including intellectual property laws, or other right of any entity or person in relation to your use of the Website. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification, in our sole discretion. In such event, you shall provide us with such cooperation as is reasonably requested by us.
12. Relationship
These Terms do not create a joint venture, partnership, employment, or agency relationship between us and you.
13. Privacy
Certain information that we collect about you is subject to our Privacy Policy. Please see our full Privacy Policy at https://jillybox.com/policies/privacy-policy.
14. Severability
The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms and any such invalid or unenforceable provision shall be deemed to be severable.
15. Waiver
No waiver of any breach of any provision of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by the waiving party.
16. Assignment
We have the right to assign these Terms in relation to a merger, acquisition, corporate reorganization, by operation of law or otherwise.
17. Jurisdiction
The laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein govern these Terms and any dispute of any sort that might arise between you and us. Except as otherwise provided herein, you agree that any claim, whether at law or equity, arising out of or related to the provision of services or materials by us, regardless of the date of accrual of such dispute, will be within the exclusive jurisdiction of the courts of British Columbia, Canada.
18. Contact
If you have any questions or concerns about our Terms, please contact us in writing at privacy@jillybox.com.
Mobile Message Service Terms
The Jilly Box Inc.
Last updated: May 30, 2025
The Jilly Box Inc. mobile message service (the "Service") is operated by The Jilly Box Inc. (“The Jilly Box Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to The Jilly Box Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Jilly Box Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on the national Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jilly Box Inc. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to
+18446517371 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Jilly Box Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18446517371 or email support@jillybox.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered
messages. You agree to provide us with a valid mobile number. If you get a new mobile
number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
Subscription Box Agreement
The Jilly Box Inc.
Last updated: September 22, 2026
These Subscription Box Terms and Conditions (the “Subscription Terms”) govern your relationship with The Jilly Box Inc. (“us”, “we”, “our”, and “Jilly Box”) with regards to the Quarterly Jilly Box Subscription (the "Subscription" or the "Box"). These Subscription Terms have important information regarding payment processing, storage of payment information, and cancellation terms. Further information can also be found on our FAQ page: jillybox.com/pages/frequently-asked-questions.
1. Jilly Box Subscription Terms & Conditions
Please review the Subscription Terms carefully and make sure you understand them before enrolling. They contain important and relevant information regarding your Subscription, including renewal and cancellation terms. Subscriptions are continuous and automatically renew, unless you login to your online portal and opt to “skip a box” or cancel your Subscription.
By purchasing the Subscription, you agree and consent to the terms below, as well as our Terms of Service and our Privacy Policy. The Terms of Service may be found at jillybox.com/policies/terms-of-service and the Privacy Policy may be found at: jillybox.com/policies/privacy-policy.
2. Quarterly Subscriptions
Each Box ships quarterly. Each Box contains an assortment of home decor, fashion, bath and beauty, health and wellness, accessories and lifestyle consumer products selected by Jilly Box. Each Box may not contain all of the said product categories. Prior to the shipment of each Box, Jilly Box will notify you of the subscriber launch date for such quarter. You will have an opportunity to login to your online portal and adjust the size and colour of certain products in the Box, or add products to the Box at an additional cost. If you do not make any adjustments or additions, sizes for certain products will be auto-selected based on your prior order history, and no additional products will be added to the Box. Jilly Box reserves the right substitute products of equal or greater value, in its sole discretion.
3. Payment Information
By purchasing a Subscription, you consent to the storage of your payment information including, including your credit card details. Jilly Box uses a third-party payment processor, Stripe, to assist with the collection and storage of your payment information. Your payment information will be stored directly by Stripe. Jilly Box will not have access to your payment information.
Your credit card will be charged $199 CAD plus applicable taxes and customs clearance fees each quarter, in accordance with the dates set by Jilly Box and provided to you from time to time. Your Subscription automatically renews each quarter. Unless you cancel your subscription or opt to “skip a box” in accordance with the cancellation policy contained in these Subscription Terms, you will continue to be charged as described above.
4. Product Descriptions
We try to provide accurate, helpful product descriptions to our subscribers. Nonetheless, there may be times when certain information may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use. We apologize in advance for any such errors that may result in an incorrect price, inaccurate description, item availability or otherwise affect your order. We reserve the right to correct errors or update product information at any time without notice.
5. Personal Use Only
Products are for your personal use only. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms, as we determine in our sole discretion.
6. Cancellation Policy
If you would like to cancel your Subscription, you may do so at anytime by contacting customer service at support@jillybox.com. There are no cancellation fees.
If you wish to “skip a box”, you must do so by 23:59:59 PST on the subscriber’s billing date, as set by Jilly Box. You can do so by logging in to the online portal and selecting the “skip a box” option. We reserve the right to offer the ability to “skip a box” at our sole discretion.
7. Return Policy
All Box purchases are final sale and non-refundable. We do not currently accept returns of the Box, and any Box returned by a customer will not be eligible for a refund. If you receive a Box containing a damaged product, you may inform us within 30 days of receiving such damaged product. Jilly Box may opt to provide a replacement of such product or a substitute product of equal or greater value.
8. Shipping
Jilly Box offers free standard shipping to Canada and the U.S. using a carrier of our choice. For orders shipped to a U.S. address, a customs clearance fee will be charged. This fee covers all applicable duties and taxes, ensuring your package is delivered with duties paid. Your Box may be dropped off at your doorstep without signature confirmation. Please keep this in mind when providing your shipping address. Once your order is shipped you will receive a shipping confirmation with a tracking number.
Subscriptions are available to Canadian and U.S. addresses only. Subscriptions are not available to be shipped to other countries at this time.
Your shipping address can be updated at any time through your online portal. Shipping addresses must be updated within five days of the subscriber’s launch for a Box.
