Privacy policy

Updated May 30, 2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines what information we collect from visitors who access or use the Website. It also describes how we retain, use, disclose, and protect your personal information. This Privacy Policy applies to information collected from you through our Website as well as other places where, or means by which, we may collect personal information.

Capitalized terms used in this Privacy Policy that are not defined have the meanings assigned to them in our Terms and Conditions.

1. Personal Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically‐collected information as “Device Information.”

We collect Device Information using the following technologies:

 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

 

Additionally, when you make a purchase or attempt to make a purchase through the Website, or when you otherwise provide information about yourself to us through our website, we collect certain information, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Customer Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Customer Information.

2. How Do We Use Your Personal Information?

We use the Customer Information that we collect generally to fulfill any orders placed through the Website (including arranging for shipping and providing you with invoices and/or order confirmations).Additionally, we use this Customer Information to communicate with you, screen our orders for potential risk or fraud, provide troubleshooting, support services, to answer questions, and to provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

 

With your permission, we may send you marketing emails about new products and other updates. You are always able to unsubscribe from those services by using the unsubscribe mechanism indicated in the email or SMS/text message you receive.

For further information about our SMS/text messaging service, visit our Terms of Service.

 

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. Below are a few examples of specific third parties that we share your Personal Information with, but these examples do not form a comprehensive list.

 

We use Shopify to power our online store, as well as other third‐party apps that integrate with Shopify. Note that if you make a purchase, Shopify will collect and store your payment data including your credit card information. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use Klaviyo to manage and send our marketing emails and SMS messages. Klaviyo may collect certain information about your interactions with our emails and marketing materials, such as your email address, IP address, and when you open or click on links in our emails. This data is used to personalize our marketing communications, track campaign performance, and improve our services. You can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/legal/privacy/privacy-notice.

We use Zendesk to allow us to communicate directly with you in real‐time through a live chat. Zendesk stores a cookie in your device which allows anonymous user profiles to be created. You can read more about how Zendesk uses your Personal Information here: https://www.zendesk.com/company/agreements‐and‐terms/privacy‐notice/.

 

We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

 

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about‐online‐advertising/how‐does‐it‐work/.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt‐ out portal at: https://optout.aboutads.info/.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

It is important to understand that these third-party organizations may be based outside of British Columbia and may be subject to the laws applicable in such jurisdiction.

 

4. Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only
retain your personal information for as long as necessary to fulfill the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements. Under some circumstances we may anonymize your personal
information so that it can no longer be associated with you. We reserve the right to use
such anonymous and de-identified date for any legitimate business purpose without
further notice to you or your consent.

 

 

5. Changes

 

We may update this privacy policy from time to time in order to improve clarity or reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‐mail at privacy@jillybox.com.