The Jilly Box is a quarterly subscription box filled with products selected and some even designed by Jillian and The Jilly Box Team. Subscribers receive a box every quarter, guaranteed. New subscriptions aren't currently open, but you don't need one to shop with us: The Market by The Jilly Box is open year-round, and our Insiders get first access to purchase a seasonal box each quarter.

The Market by The Jilly Box is our e-commerce shop and gifting destination, open year-round to everyone. No subscription or Insider status required! It features non-seasonal Jilly Boxes and individual products from the same value-led brands you'd find in a seasonal box.

The Jilly Box is our seasonal, subscription-based box, which is available to Subscribers and to Insiders during a launch window. The Market is always open and lets anyone shop individual products and non-seasonal boxes directly, any time.

The Jilly Box is filled with products from Jillian's and Team Jilly Box's favourite brands, covering home decor, fashion, bath and beauty, health and wellness, accessories, and more. With seasonality top of mind, you'll often find custom items designed exclusively for The Jilly Box in collaboration with our featured brands.

While we strive to curate products that are suitable for most, we understand some items may not be adequate for everyone. Always check the ingredient list on each package before use, perform a patch test prior to use, and consult your doctor if you have concerns. If something isn't right for you, it makes a great gift for someone who'll love it!

The Jilly Box is a great fit for anyone who loves Jillian's style, wants to discover and support small predominantly Canadian and North American brands, and enjoys a well-curated surprise. Check out our past boxes and stay updated on each season's theme to get a feel for what's coming.

Every box is built around a seasonal theme, which is an inspiration for the products included. We reveal the theme early in the season, along with sneak peeks on what to expect from your box. Check out our Past Boxes page to see previous themes and get a sense of our valued-based curations. We also design custom products in collaboration with our featured brands each season to surprise and delight the community.

Subscribers are those who have an active subscription and are guaranteed a Jilly Box every quarter. Insiders are members who sign up to our newsletters. New Jilly Box subscriptions aren't currently open, but anyone can join The Jilly Box Insiders Club for free. Insiders are randomly selected for a chance to purchase a seasonal box during Insiders Launch, and receive special offers and first access to select sales events.

Sign up to become an Insider (if you haven't already)!

On Insiders Launch Day, a selection of lucky Insiders is emailed a one-time chance to purchase the seasonal box, valued at approximately $400 CAD or more, for just $199 CAD plus applicable taxes and free shipping.

Quantities are limited and boxes sell first-come, first-served. Act fast if you're selected, historically all our boxes have sold in 24h.

Yes! You can get a chance to purchase a seasonal box by joining the Insiders Club and being selected during Insiders Launch.

If you're not selected, your name will remain on the list for our future launches. If you prefer not to wait, our full range of non-seasonal Jilly Boxes is available anytime on The Market by The Jilly Box.

To give most people a chance to experience The Jilly Box each season, there's a limit of one seasonal Jilly Box purchase per customer.

The Jilly Box is designed to introduce you to value-led brands you might not find otherwise, especially Canadian, women-led, and small businesses. The why behind a product matters as much as the product itself. Every box is a chance to discover a founder, a small team, or a business worth supporting.

They're not the same thing:

•  Canadian-owned means the company is Canadian, even if products are made elsewhere.

•  Made in Canada means at least 51% of total production costs are Canadian, and the product's last substantial transformation happened here.

•  Product of Canada means at least 98% of total production costs (including all major ingredients and labour) are Canadian, with only small amounts of foreign materials (like certain spices or coffee) permitted.

We price everything based on what our vendors actually charge. Locally made or small-batch goods often cost more. That is not because of a markup, but because it reflects the real cost of ethical, smaller-scale production.

Cost usually comes down to how and where something is made. Locally made, small-batch, or ethically produced goods cost more to produce than mass-manufactured ones, and we keep the vendor's actual pricing. Whether price or Canadian-made matters more to you, you'll find both options across our seasonal boxes and Market.

No. Some of the best factories in the world are overseas, places that treat workers well and take pride in their craft. Many of our brand partners have direct, vetted relationships with these manufacturers. Sometimes a product is made overseas simply because that's where the right resources or specialized labour exist. Our standard is whether a product meets our values, not where it was made.

Our team hand-selects every product and brand based on quality, values, and story, always balancing Canadian-made and Canadian-owned brands with select partners from elsewhere who meet the same standards. Since each box is a surprise, we don't share the contents ahead of time. The reveal is part of The Jilly Box experience!

All Jilly Boxes are FSC-certified, made in Canada, recyclable, and carbon neutral. They're also designed to be reused before recycling: flip yours inside out to store photos, scrunchies, nail polish, or anything else you'd like. If you have no use for it, you can recycle it with.

The Jilly Box is priced at $199 CAD (plus applicable taxes) and valued at approximately $400+ CAD per seasonal box. Customers outside Canada should check their current exchange rate.

The Jilly Box is a Canadian company, so all purchases are processed in Canadian dollars. If your card uses a different currency, your bank or card provider will convert the charge according to their own terms.

We accept Visa, Mastercard, and American Express. PayPal is not currently accepted.

Canadian customers are charged applicable GST/HST/PST/QST/RST based on their shipping province. A service fee is added to U.S. orders at checkout to help cover customs clearance and broker costs. This fee may vary by season and is calculated automatically at checkout, so your total price is always clear upfront, no surprise charges on arrival. Non-Canadian customers remain responsible for any additional taxes charged by their local authorities.

Promo codes may not apply to all products and typically exclude seasonal Jilly Boxes, most sale items, and value bundles or gift sets unless stated otherwise. Discounts can't be combined with other offers, have no cash value, and are non-transferable. If your code isn't working and your cart doesn't contain excluded items, please reach out to us at support@jillybox.com.

Promotions are subject to specific terms and exclusions and generally can't be combined with other offers, discounts, or sale prices. This includes seasonal boxes, bundles, gift sets, and most sale items. Special events like Black Friday, Cyber Monday, and Prime Days follow their own event-specific terms — always check those before shopping a sale.

Unless stated otherwise, sale prices are honoured for purchases made within 48 hours of a promotional launch. Contact support@jillybox.com with questions.

U.S. customers can currently purchase the seasonal Jilly Box and most add-ons. Due to tariffs and border clearance regulations, Market products and special boxes are not available for U.S. shipping. We are working hard to make all our products available to U.S. again and will share any updates with our U.S. community when available.

A service fee is added at checkout for seasonal Jilly Boxes and add-ons to cover duty, tariffs, and broker fees. This fee typically ranges from 20–30% and is shared with U.S. customers in advance of each season, so there are no surprises at checkout. Both the box price and this fee appear in CAD.

Shipping is free on all seasonal Jilly Boxes. For Market orders, we charge a flat $9.95 CAD shipping fee within Canada.

We ship to addresses across Canada and the U.S.

To ensure the most reliable delivery, your order will be handled by Canada Post or Purolator, depending on your specific location and mailbox type. Once your package is on its way, we'll automatically send over tracking details so you can follow its journey.

• Winter: November/December
• Spring: February/March
• Summer: May/June
• Fall: August/Septemer

Subscribers can update their address in their account up until the seasonal box purchase or the end of the selection period.

If your address is wrong on an order that's already gone through, whether for a seasonal Jilly Box or product from The Market, contact support@jillybox.com.

Please note we can accommodate a change only if the shipping label hasn't been printed yet.

Jilly Box Market orders are shipped within 2 days. Seasonal Jilly Boxes ship within a 3-week period after Insiders Launch.

Delivery can take from 2 to 8 days depending on location. See estimated shipping time for each province:

• British Columbia: 2 business days
• Northern Alberta:  3 business days
• Southern Alberta: 2 business days
• Saskatchewan: 3 business days
• Manitoba: 4 business days
• Ontario: 6 business days
• Quebec: 6 business days
• Atlantic Provinces (NB, NL,PE,NS): 8 business days

Delivery may take a little longer as boxes clear customs. We'll share tracking so you can follow your order the whole way.

We provide detailed sizing information to help guide your selection whether you’re purchasing an item included in a seasonal Jilly Box or from The Market. Always check our sizing guidelines before choosing.

Please note that all Jilly Box sales are final, and we can't accommodate exchanges for sizing. Regifting is always a great option!

You have 30 days to contact us if you have an issue with a product from a Jilly Box or The Market. Our team will assess the issue and provide a replacement if applicable. Please note that replacement shipping of seasonal Jilly Box items begins after box packing is complete.

All Jilly Boxes and Market items are final sale. Once an order is placed, we can't accommodate returns or exchanges.

Active Jilly Box Subscribers can cancel their membership in the online portal at least 30 days before their next billing date.