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Have questions about your order, or a general enquiry?
The Jilly Box is a quarterly subscription box filled with Jillian Harris’ favourite things.
While there are no further subscriptions available for purchase at this time (Subscriptions are currently Sold Out), we do offer Insider’s the chance to make a one-time purchase through a random selection each season during the Insiders Launch.
As an Insider, If you are randomly selected, you will have the opportunity to make a one-time purchase of a Jilly Box for $199.00 CAD (valued at approximatley $400.00 CAD or over) but you'll have to be speedy because they are offered on a first come first serve basis and sell out quickly!
The Jilly Box is filled with products from Jillian’s (and Team Jilly Box’s!) favourite brands that range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between, all while keeping seasonality top of mind! Oftentimes you can find a custom items within the Jilly Box that have been designed exclusively by Jillian and the brand!
The Jilly Box was born to support small local businesses, find ethically sourced products, as well as be inclusive to everyone, all while sharing Jillian’s favourite products with you.
Subscribers are guaranteed a Jilly Box every quarter. While there are no further subscriptions available at this time (Subscriptions are currently sold out), but you can still become an Insider by joining The Jilly Box Insiders Club!
As an Insider, you have a chance to be selected to purchase a Jilly Box each season! Plus, Insiders receive special offers, exclusive promo codes and first dibs on our sales events! Did we mention it’s free to join?
We have carefully selected and designed some products that are custom to the box that range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between! All boxes are curated around a theme related to the current season!
The Jilly Box is for anyone out there who loves Jillian's favourite products, style, design, and ultimately, for anyone looking for a way to treat themselves from time to time. Or, if you're looking to scoop up custom products designed by Jillian and her favourite brands! Every season we share with our community the theme of the upcoming box and some tips of the products they can expect to get. This way you can assess if it is the right fit for you!
Only Insiders can have a chance to purchase a Jilly Box (Sign up HERE if you haven't already!). If you are signed up to our Insiders Club, you will have the chance to make a one-time purchase of The Jilly Box in the amount of $199.00 CAD (plus applicable taxes) on Launch Day. Each seasonal Jilly Box is valued at approximately $400.00 CAD or over!
If you are randomly selected for a chance to purchase a Jilly Box on Launch Day, you will be contacted via email. Keep your eyes peeled and act fast if you receive our invitation to purchase! Please note, quantities are limited and the Jilly Boxes are sold on a first come first serve basis.
When our one-time purchasers have successfully made their purchase they will receive an email confirmation with details of their purchase. If you are not selected to make a one-time purchase you will also be notified via email and will have another chance next season.
While there are no further subscriptions available at this time (Subscriptions are currently sold out), we do offer Insiders the chance to make a one-time purchase through a random selection each season.
At check out, Canadian customers will be charged GST/HST/PST/QST based on the province to which the Jilly Box is shipped. Non-Canadian customers will not be charged any Canadian sales tax, but may be subject to sales tax in their local jurisdiction.
The Jilly Box is priced at $199 CAD (plus applicable taxes) and is valued at approximately $400.00+ CAD for each seasonal box. For customers outside of Canada, please check your exchange rate.
The Jilly Box is a Canadian company, therefore, your purchase will be in Canadian dollars. If you use a credit card that is in a different currency, your purchase may be converted by your credit card company to the currency of your credit card in accordance with their terms and conditions.
The Jilly Box accepts Visa, Mastercard, and American Express payments from customers. Pay Pal is not accepted.
There is a limit of one Jilly Box purchase per customer.
Published discounts may not apply to all products in the Market. Please check product descriptions to confirm.
Sale prices will be honored for purchases made within 48 hours of our promotional launch date. Please contact email@example.com for more information.
For the Spring 2024 Jilly Box, no Subscriber will automatically be charged unless they choose to purchase it; however, as we migrate to the new subscription system, all Subscribers will be required to re-enter their payment information so our records are up to date. For future boxes (starting with The Summer 2024 Jilly Box), unless you opt out of the current season's box, you will be charged automatically for that season's Jilly Box.
No. If you skip The Spring 2024 Jilly Box, you will not be able to set up your account for automatic billing until The Summer 2024 Jilly Box selection period. After you place your first box order in the new system, you will be set up for automatic billing for future boxes.
As the items in the box are a secret, we ask that you choose your regular go-to size. For the upcoming box, we will provide sizing information to help guide you.
All sales are final and we cannot accommodate exchanges like this, we suggest regifting as an option!
We offer free shipping on all seasonal Jilly Boxes! However, any customs, duties, value-added, federal, state, local or other taxes outside of Canada are not included. As a Jilly Box member, you are responsible for paying for any such taxes related to the location you live. The Jilly Box has the right to charge you for any taxes we believe are required to pay or collect related to your purchase.
We ship to Canada via Canada Post and to the U.S. via Canada Post/USPS. We hope to ship to more places in the future!
*DATES ARE APPROXIMATE*
You can change your shipping address 30 days prior to the box being shipped out. You will receive an email reminder that the next season’s box will be charged to your card on file and you have a time period to update your shipping address prior to the 30 days notice of the box being shipped out.
Subscribers can cancel their membership in the online portal at least 30 days before the next billing date.
Yes, the box is made by a Canadian-operated company that creates FSC Certified boxes in Canada that are recyclable and are carbon neutral. The boxes are also designed to be reused prior to recycling. You can flip your box inside out and use it to store items like photographs, scrunchies, nail polish, seashells, and anything else your heart desires. Check out the Step by Step Guide to Flipping Your Jilly Box Inside Out,here!
If a product arrives damaged in your Jilly Box, you have 30 days to claim a replacement if applicable.
Yes. Your credentials used to log in to The Jilly Box website will remain the same.
Please email our support team at firstname.lastname@example.org and they will be happy to help.
If you entered your payment information for The Winter 2023 Jilly Box, you will not need to add it again; however, if you did not purchase The Winter 2023 Jilly Box, you will need to enter your payment information. After placing your first box order in our new system, your payment information will be stored, and you will be set up for automatic billing for upcoming seasons.
No. After you place your first Jilly Box order in the new system your payment information will be saved and ready to use next time you log in. You will not be required to add it every time!
Insiders will need to re-enter their shipping address.
Subscribers will have the opportunity to update their shipping information if needed. We highly recommend that you go to your ‘Manage Subscription’ area and confirm that your address is up to date before placing your Jilly Box order.
Yes. If you wish to skip a seasonal box, go to your ‘Manage Subscription’ Page and select ‘Skip a shipment’ to skip this season’s box.
No. With the new system, your card will be billed as soon as you place the order for your seasonal Jilly Box within the subscriber selection period.
No. Your items will only be secured once you place your order for your Jilly Box and add-ons, if applicable.
No. In order to secure the items and sizes you have selected for your Jilly Box you must check out as soon as you have made your choices.
If you need to change your shipping address once an order has been placed, please email our support team at email@example.com. Please note that your shipping address can only be updated before shipping labels are printed.
Unfortunately not. Please carefully select your sizes and add-ons before placing your order. If your order is incorrect once you receive your order confirmation, please contact our support team at firstname.lastname@example.org for next steps.
Have questions about your order, or a general enquiry?
Disclaimer: While The Jilly Box strives to curate products that are suitable for our vast demographic of Jilly Box purchasers, we understand that there may be items included that are not suitable for everyone. Please read the ingredients on each package included. If you have any concerns, please consult with your doctor prior to use, or share The Jilly Box love and gift the product to someone who would enjoy it!