Want to learn more about The Jilly Box? We have you covered. This is where you can find our list of the most frequently asked questions!

FAQ all about Jilly Box

The Jilly Box is a quarterly subscription box curated by Jillian herself. The products within the box are some of Jillian’s (and Team Jillys!) favourite brands that range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between all while keeping seasonality top of mind! Oftentimes you can find a custom item or two within the Jilly Box that has been designed exclusively by Jillian and the brand!

Well, this is a secret (for now!)! LOL! Seriously though, we have had quite a few people ask us what the contents of the box are but we have also had SO MANY people tell us that they want it to be a surprise. So, we've decided to keep our lips sealed and keep it a surprise alllll the way up until launch day. So, we won't be sharing any specifics until the Jilly Box sells out then we will start revealing the contents! However, we let you in on a few details above so that you have an idea of what to expect, without spilling the beans!

The Jilly Box offers one quarterly membership to current existing subscribers. However, while there are no further subscriptions available for purchase at this time, we do offer a lottery system for those signed up to our waitlist. If you are not signed up to our waitlist, you can do so here.

We have carefully selected and designed some products that are custom to the box that range from home decor, fashion, bath and beauty, health and wellness, accessories and everything in between! All boxes are curated with that season in mind!

The Jilly Box is for anyone out there who loves Jillian's favourite products, style, design, and ultimately, for anyone looking for a way to treat themselves from time to time. Or, if you're looking to scoop up custom products designed by Jillian and her favourite brands!

Purchasing & Payments

If you are signed up to our waitlist you will have the chance to make a one-time purchase of the Jilly Box in the amount of $170.00 CAD (plus applicable taxes) valued at over $400.00 CAD if you are randomly selected in our lottery draw. The lottery randomly selects multiple people who are then contacted via email and notified that a one-time Jilly Box purchase can be made. Please note, quantities are limited and they are sold on a first come first serve basis. When our one-time purchasers have successfully made their purchase they will receive an email confirmation with details of their purchase. If you are not selected to make a one-time purchase you will also be notified via email and will have another chance the next season depending on whether you are selected from the lottery.

The Jilly Box offers one quarterly membership to current existing subscribers. However, while there are no further subscriptions available for purchase at this time, we do offer a lottery system for those signed up to our waitlist. If you are not signed up to our waitlist, you can do so here.If you are signed up to our waitlist you will have the chance to make a one-time purchase of the Jilly Box in the amount of $170.00 CAD (plus applicable taxes) valued at over $400.00 CAD if you are randomly selected in our lottery draw.

At check out, Canadian customers will be charged GST/HST/PST/QST based on the province to which the Jilly Box is shipped. Non-Canadian customers will not be charged any Canadian sales tax, but may be subject to sales tax in their local jurisdiction.

The Jilly Box is priced at $170 CAD for each seasonal box! The retail value of the Summer 2020 Jilly Box is nearly $400 CAD and includes Jilly’s favourite full-sized products and many custom products and items designed by Jilly! For customers outside of Canada, please check your exchange rate.

The Jilly Box is a Canadian company, therefore, your purchase will be in Canadian dollars. If you use a credit card that is in a different currency, your purchase may be converted by your credit card company to the currency of your credit card in accordance with their terms and conditions. 

The Jilly Box accepts Visa, Mastercard, and American Express payments from customers. Pay Pal is not accepted.

As the purchase of a Jilly Box is a subscription and on a lottery based system, there is a limit of one purchase per single email address.

Shipping & Returns

As the items of the box are a secret, we ask that you choose your regular go-to size. For the upcoming box, we will provide sizing information to help guide you.

All sales are final and we cannot accommodate exchanges like this, we suggest regifting as an option!

We are offering free shipping for the Jilly Box! However, any customs, duties, value-added, federal, state, local or other taxes outside of Canada are not included. As a Jilly Box member, you are responsible to pay for any such taxes related to the location you live. The Jilly Box has the right to charge you for any taxes we believe are required to pay or collect related to your purchase.

We ship only within Canada & the U.S. All major cities will be shipped via FedEx and rural areas will be shipped via Canada Post. Exclusions: Hawaii & Alaska. We hope to ship to more places in the near future!

The Fall 2020 Jilly boxes will ship mid August.

FALL 2020: MID AUGUST

WINTER 2020: MID NOVEMBER

SPRING 2021: MID FEBRUARY

SUMMER 2021: MID MAY

You can change your shipping address 30 days prior to the box being shipped out. You will receive an email reminder that the next season’s box will be charged to your card on file and you have a time period to update your shipping address prior to the 30 days notice of the box being shipped out.

You can cancel your membership in your online portal at least 30 days before the next billing date.

Yes, the box is made by a female-run Canadian company that creates boxes in Canada that are recyclable and are carbon-neutral. The boxes are also designed to be reused prior to recycling. You can flip your box inside out and use it to store items like photographs, scrunchies, nail polish, seashells, and anything else your heart desires. Check out the Step by Step Guide to Flipping Your Jilly Box Inside Out, here!