As of August 29, 2025, the United States has suspended what’s called de minimis treatment, which previously allowed imports valued at $800 USD or less to enter the U.S. duty-free. This change means every package shipped from Canada to the U.S. is now subject to a full customs clearance process. This full clearance process will result in administration fees, duties and tariffs costs and could also result in significant delays.

At this time, these new regulations make it unfeasible for us to continue shipping to the U.S. without dramatically increasing costs for our customers. We’re actively monitoring the situation and exploring options, but for now, we cannot ship new Jilly Box market orders to the U.S.

Your subscription is still active. Our team is working hard behind the scenes to continue to ship our seasonal boxes to the U.S., even with the recent regulatory changes. We will share an update when we have more information.

If you purchased The Fall 2025 Jilly Box, there’s no need to worry, this change does not apply to packages that have already crossed the border. If you have a Jilly Box Market order in transit, it may take longer than normal to clear customs. We have shipped all existing orders as “duties paid”, which means The Jilly Box will cover any clearance fees and duties for orders that are already in transit.. If you need support or have questions, please reach out to our team at support@jillybox.com, we’re here to help.

Due to ongoing changes in U.S. tariffs and regulations, we can't provide a date for when we will resume market orders. We will continue to closely monitor the situation and provide updates as soon as we’re able to resume U.S. shipping for Jilly Box Market orders.

Due to the frequent changes in U.S. regulations and tariffs for a variety of products, your Fall 2025 Jilly Box shipping was delayed. Our boxes contain a wide range of products, which makes customs requirements more complex. We worked closely with our shipping partners to provide U.S. customs with all information required and boxes have been cleared and will be delivered to you as soon as possible. Please check your tracking information for full details.

We had implemented a 15% all-inclusive fee for U.S.-bound orders in July, with the goal of covering all cross-border costs and ensuring the price you paid at checkout was the final price, without surprise charges upon delivery.

However, with the new U.S. regulation coming into effect on August 29, 2025, shipping costs have increased far beyond what this all-inclusive fee could cover. Because of this, we are suspending ship Jilly Box Market orders to the U.S.

The original fee we applied to orders covered:

• Customs Brokerage Fees: This is the administrative fee our shipping partner charges to formally process the required paperwork for every package entering the U.S.
• All Duties & Tariffs: This covers any duties that U.S. Customs may levy on the various products within your order.

The 15% fee we included for U.S. orders from July to August covered:  

• Blended Duties & Tariffs: Our curated boxes contain products from all over the world. The duty rate for these items can vary widely, some are much higher than 15%, while others are lower. This flat rate averages out those costs. Even items made in Canada can sometimes be subject to U.S. duties depending on the raw materials used to make them.
• Brokerage & Administration Fees: A significant portion of this fee covers the mandatory administrative costs charged by our shipping partner, Purolator, to clear every package through U.S. customs.

The international tariff and duty environment has been changing very rapidly. Unfortunately we need to shift our strategy as new regulations and tariff rates are released.

Starting July 15, 2025, a service fee was added to all U.S. orders of The Jilly Box. This fee helped cover customs clearance costs and allowed us to offer a smoother delivery experience with no surprise duties or delays at your door. As of August 29, 2025, every package shipped from Canada to the U.S. is subject to a full customs clearance process. This full clearance process will result in administration fees, duties and tariffs costs and could also result in significant delays.