U.S. Customer FAQ’s
Frequent changes in U.S. regulations have created challenges with cross-border shipping and customs clearance, including restrictions on certain products. We are actively working to provide answers and find solutions as quickly as possible to ensure you receive your products. To help keep you informed, we’ve created a page with answers to frequently asked questions.
What are the new U.S. tariff changes?
As of August 29, 2025, the United States has suspended what’s called de minimis treatment, which previously allowed imports valued at $800 USD or less to enter the U.S. duty-free. This change means every package shipped from Canada to the U.S. is now subject to a full customs clearance process. This full clearance process will result in administration fees, duties and tariffs costs and could also result in significant delays.
Can I still order Jilly Box Market products to the U.S.?
At this time, these new regulations make it unfeasible for us to continue shipping to the U.S. without dramatically increasing costs for our customers. We’re actively monitoring the situation and exploring options, but for now, we cannot ship new Jilly Box market orders to the U.S.
Will my U.S. Jilly Box Subscription be cancelled?
Your subscription is still active. Our team is working hard behind the scenes to continue to ship our seasonal boxes to the U.S., even with the recent regulatory changes. We will share an update when we have more information.
I have a product or box in transit, will it be affected?
If you purchased The Fall 2025 Jilly Box, there’s no need to worry, this change does not apply to packages that have already crossed the border. If you have a Jilly Box Market order in transit, it may take longer than normal to clear customs. We have shipped all existing orders as “duties paid”, which means The Jilly Box will cover any clearance fees and duties for orders that are already in transit.. If you need support or have questions, please reach out to our team at support@jillybox.com, we’re here to help.
When will Jilly Box Market orders resume shipping to the U.S.?
Due to ongoing changes in U.S. tariffs and regulations, we can't provide a date for when we will resume market orders. We will continue to closely monitor the situation and provide updates as soon as we’re able to resume U.S. shipping for Jilly Box Market orders.
Is there a change for U.S. Subscribers around fees?
Starting July 15, 2025, a service fee was added to all U.S. orders of The Jilly Box. This fee helped cover customs clearance costs and allowed us to offer a smoother delivery experience with no surprise duties or delays at your door. As of August 29, 2025, every package shipped from Canada to the U.S. is subject to a full customs clearance process. This full clearance process will result in administration fees, duties and tariffs costs and could also result in significant delays.